Privacy Policy
Effective Date: January 1, 2025
Company Name: IT Express FL, LLC
Contact: Customer Service | (448) 488-5101 | 3326 John Hancock Dr, Tallahassee, FL 32312
At IT Express FL, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name, address, phone number, and email address
- Billing and payment details
- Identification documents (if required for verification)
1.2 Device Information
- Computer make, model, serial number, and specifications
- Operating system and software details
- Diagnostic and repair logs
1.3 Data on Devices
- We do not intentionally access or retain personal files unless necessary for the repair and with your explicit consent. You are responsible for the backup of your data. IT Express FL, LLC is not responsible for data loss during a repair, upgrade, or service call.
2. How We Use Your Information
We use your information to:
- Provide repair, upgrade, and sales services / hardware
- Communicate with you about your service or purchase
- Process payments and issue invoices
- Improve our services and customer experience
- Comply with legal and regulatory obligations
3. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure storage of customer records
- Password-protected systems and encrypted backups
- Limited access to sensitive information by authorized personnel only
4. Data Retention
- Customer records are retained for up to 10 year after service completion unless required longer by law.
- Any data retrieved from your device during service is deleted immediately after the repair is completed, unless otherwise agreed.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data only with:
- Trusted third-party service providers (e.g., payment processors)
- Law enforcement or regulatory bodies if required by law
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for data use (where applicable)
To exercise these rights, contact our Customer Service department.
7. Cookies and Website Tracking
If you use our website, we may collect non-personal data via cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
IT Express FL, LLC
Customer Service
(448) 488-5101
3326 John Hancock Dr., Tallahassee, FL 32312